Elizabeth
9/10
Canada 🇨🇦
Wonderful, we'll be back if we're up that way
Pros: Breakfast great, amenities great, pool and hottub clean, arcade fun for kids
Cons: Room smelled like chlorine a lot as we were close to pool, that was a bit disappointing. Pillows were very soft
Sandra
8/10
Canada 🇨🇦
Best Western st Catharines
Pros: Included free parking Hot Daily breakfast(could have had better variety day to day-cook was lazy) indoor pool and hot tub Plus sauna & fitness/gym room showers and change area
Cons: Needs better lobby or table area in room for guests Variety for hot breakfast choices very monotonous Took the coffee away promptly at 930 am Never available for incoming guests in afternoon Towels were hit and miss to get when at pool(be consistant) Staff changed rules at pool(NOT consistant)to suit themselves DeskLamp/microwave/ tv had an extension with a short in it kept restarting tv/beeping microwave
Joseph
10/10
Canada 🇨🇦
Didn't stay long but enjoyed it and the price was right.
Pros: Different selection of breakfast items than the usual but good. Clean and spacious. Enjoyed the pool and sauna. Very refreshing.
Cons: Hot tub not available.
Jose
10/10
Canada 🇨🇦
I like the hotel.
Pros: There is gym there is restaurant and pool I didn't need to go outside.
Cons: Costumer staff wasn't really friendly specifically the lady in the desk inside the pool. Check in was good the supervisor helped me . She was really friendly. The server in the restaurant wasn't really friendly I asked her about quesadilla and she said what about that. Well when you go to the restaurant you spect she explain the menu not an answer like that. The attendant in the pool she was just talking with another guest I needed help to go to the gym she answered rushed explaining me . And she was the same way when I finished my workout in the gym. Terrible service.
Richardson
9/10
Canada 🇨🇦
Pros: The hotel had excellent amenities - a beautiful indoor and outdoor pool, golf course, and on site restaurant. There was cold flavoured water available in the lobby - we recommend the staff advises filling up your water bottles when you check in, as the rooms do not have water bottles available in the mini fridge. The rooms were very clean, and the bed was comfortable with a selection of pillows. We also appreciate the staffs help giving us white wine glasses, so we did not have to drink our Chardonnay out of plastic cups. Breakfast was delicious as well, we received a warm greeting when we arrived, and I was pleasantly surprised to see baked beans available on the hot bar. Get your fill of sausages while they're available, breakfast is stopped serving promptly at 930 am.
Cons: We would have appreciated a selection of drinks and snacks in the mini fridge. Otherwise, no complaints- and we will return in the future.